Carolina Hello Privacy Policy
Last Updated: December 2, 2025
Carolina Hello (“Carolina Hello,” “we,” “us,” or “our”) is committed to protecting personal data, maintaining transparency, and providing individuals with meaningful choices regarding the collection and use of their information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal data when individuals:
(i) visit our website or communicate with us,
(ii) use or purchase our services, including any platform available at carolinahello.com,
(iii) interact with us via third-party platforms such as social media, or
(iv) engage with Carolina Hello through receptionist, call-handling, messaging, scheduling, or related services (collectively, the “Services”).
This Privacy Policy also describes the rights available to individuals regarding their personal data.
This Privacy Policy is governed by Carolina Hello’s Terms of Use, and any capitalized terms not defined in this Policy have the meanings assigned in those Terms.
Scope and Applicability
This Privacy Policy applies to personal data collected:
Directly by Carolina Hello from individuals (“Users”);
From organizations that purchase or obtain Services (“Clients”); and
From individuals who interact with Carolina Hello on behalf of Clients (“End Users”).
This Privacy Policy does not apply to data collected directly by third parties, including Client websites or platforms, which are governed by their respective privacy policies. Individuals should review those policies directly.
By accessing or using our Services, you consent to the collection, use, and disclosure of personal data in accordance with this Privacy Policy.
Carolina Hello may update this Policy periodically. Material changes will be communicated through our website or other reasonable means. Continued use of Services constitutes acceptance of the updated Policy.
Personal Data We Collect
We collect the following categories of personal data:
Identifiers (such as name, email address, phone number, and company details)
Internet or network activity information
Commercial and transactional information
Professional or employment-related data
Communication records (including calls and messages)
Device and usage information
Approximate location data
Other data provided directly or indirectly through use of Services
Methods of Collection
Personal data may be collected when:
You visit our website or interact with our systems
You register for services or request information
You contact us by phone, email, chat, or form submission
You use Services provided on behalf of a Client
You participate in surveys or promotional activities
A Client provides your information to enable your use of Services
Public sources or third-party services lawfully provide information
Call Recording
Calls may be recorded where permitted by law or required as part of service delivery. Individuals will be notified when call recording occurs and may discontinue the call if they do not consent.
Cookies and Web Technologies
We use cookies, web beacons, pixel tags, similar technologies, and device identifiers to operate and improve our Services.
Categories of Cookies
Necessary
Preferences
Analytics
Marketing
Browser settings allow users to restrict or delete cookies. Certain features may not function properly without cookies.
What We Do with Personal Data
We use personal data for the following purposes:
To provide, operate, and support Services
To process transactions and manage accounts
To communicate regarding Services
To improve functionality and performance
To maintain system security and integrity
To prevent fraud and misuse
For compliance with legal obligations
To enforce contracts and policies
For internal analytics and business operations
For marketing communications related to Carolina Hello
To protect Carolina Hello, Clients, End Users, and third parties
If additional purposes require consent under applicable law, consent will be obtained.
How We Disclose Personal Data
We do not sell personal data.
We disclose personal data only as necessary, including:
To service providers who support infrastructure, billing, analytics, communications, and operational systems
To review platforms to request feedback (where applicable)
To advertising platforms solely to measure performance of marketing campaigns using cookies
In connection with corporate transactions
To comply with legal obligations
To Clients in accordance with contractual obligations and instructions
In aggregated or anonymized form
Retention of Personal Data
Personal data is retained only as long as necessary to fulfill operational, legal, regulatory, and contractual purposes. Data is securely deleted or anonymized when no longer required.
Security
We implement administrative, technical, and physical safeguards designed to protect personal data. Despite safeguards, no system is fully secure. Individuals are responsible for protecting access credentials.
International Data Transfers
Personal data may be processed or stored outside of the jurisdiction in which it was collected, including in the United States. By using Services, individuals consent to such transfers as permitted by law.
Children’s Data
We do not knowingly collect personal data from individuals under age 16. Data discovered to relate to children under age 13 is deleted promptly.
Third-Party Services
Our Services may link to third-party platforms. Carolina Hello does not control or assume responsibility for their privacy practices.
Customer Reviews
Carolina Hello may share limited business contact information with review platforms for client feedback purposes. Users may opt-out of review requests.
Access and Control of Personal Data
Individuals may request:
Access
Correction
Deletion
Restriction
Portability (where applicable)
Withdrawal of consent
Objection to processing
Requests may be submitted to:
Email: privacy@carolinahello.com
Requests involving End User data may be directed to the applicable Client.
Marketing Preferences
Individuals may opt out of marketing communications at any time through email links or by contacting Carolina Hello.
Interest-based advertising preferences may be managed via relevant industry opt-out tools. Google data is excluded.
Do Not Track
There is no recognized standard for responding to DNT signals. Carolina Hello does not respond to such signals.
California Privacy Rights
California residents may exercise rights under CPRA/CCPA, including access, deletion, correction, and opt-out rights.
Requests may be submitted to:
Email: privacy@carolinahello.com
Access to Google User Data
If Google Calendar is connected:
Access is limited to scheduling functionality
Data is not used for advertising, profiling, or resale
Access may be revoked at any time
Data is retained only as required for functionality
Changes to this Policy
Carolina Hello may update this Policy periodically. Updates will be published with an updated revision date.
Contact Information
Carolina Hello
🌐 carolinahello.com