Plans designed to scale with your call volume, hours, and workflow needs.
Choosing the right answering service shouldn’t be confusing. At Carolina Hello, we offer clear, flexible pricing built for small businesses, growing teams, medical practices, law offices, service providers, and busy professionals who can’t afford to miss a call. Every plan includes live receptionists, bilingual support, custom greetings, message delivery, holiday coverage, and dependable call handling. With transparent per-minute rates and no hidden fees, you know exactly what you’re paying for and exactly what your business is getting.
Many answering services use complicated packages with included minutes, hidden overages, and unpredictable billing. Carolina Hello does it differently. Our pricing is structured around a simple base rate plus a transparent per-minute cost, so you always know what to expect. No tier traps, no penalty pricing, and no confusing rules.
Answering Service Plans & Pricing
All plans include core features. Holiday coverage is included in every plan except the Holiday Coverage plan.
Overflow Coverage (Includes up to 100 Minutes)
$ 99.00 / month
+ $1.10/min
Coverage based off of standard business hours (9:00 AM - 5:00 PM)
Your monthly plan is billed at the start of each cycle to secure your coverage. Usage charges are calculated based on the time we spend handling your calls and are billed at the end of the month.
1. Choose Your Coverage Plan
Pick when you want us answering your calls (business hours, nights, weekends, or 24/7).
2. Pay a Monthly Base Fee
This gives you full access to our receptionists, setup, and coverage during those hours.
3. Pay for What You Use, Nothing More
You’re billed per minute only when we’re actively handling your calls.
Core Features
The Basic Features Included in Every Plan
Live Call Answering
Message Taking
Lead Capture
Custom Greeting
Client Dashboard Access
Bilingual Support
Email Delivery
Help Desk Forwarding
What's Included?
What makes Carolina Hello a must-have for your team
Premium Add-Ons That Enhance Your Caller Experience
Upgrades that enhance caller experience
Appointment Scheduling + $29/mo
CRM Integration + $39/mo
Live Chat/ SMS Support + $10/mo
Call Transfers
Additional Departments + $10/mo
Emergency Escalation
Advanced Workflows
We can customize everything to fit youperfectly See more
See Full Comparison
Business Hours
$129.99
billed monthly
After-Hours
$169.99
billed monthly
Nights + Weekends
$249.99
billed monthly
24/7 Coverage
$349.99
billed monthly
Per-Minute Rate
$1.20/min
$1.45/min
$1.60/min
$1.35/min
Live Call Answering
✔
✔
✔
✔
Basic Message Intake
✔
✔
✔
✔
Custom Greeting
✔
✔
✔
✔
Client Dashboard Access
✔
✔
✔
✔
Bilingual Support
✔
✔
✔
✔
Email Delivery
✔
✔
✔
✔
Holiday Coverage
✔
✔
✔
✔
Business Hours (9–5)
✔
–
–
✔
After-Hours Coverage
–
✔
✔
✔
Weekend Coverage
–
–
✔
✔
CRM Integration
Add-On ($39/mo)
Add-On ($39/mo)
Add-On ($39/mo)
Add-On ($39/mo)
Emergency Escalation
Add-On
Add-On
Add-On
Add-On
SMS Notifications
Add-On ($10/mo)
Add-On ($10/mo)
Add-On ($10/mo)
Add-On ($10/mo)
Call Transfers
Add-On
Add-On
Add-On
Add-On
Additional Departments (Unlimited)
Add-On ($10/mo)
Add-On ($10/mo)
Add-On ($10/mo)
Add-On ($10/mo)
Appointment Scheduling
Add-On ($29/mo)
Add-On ($29/mo)
Add-On ($29/mo)
Add-On ($29/mo)
See Full Comparison
Business Hours
$129.99
billed monthly
After-Hours
$169.99
billed monthly
Nights + Weekends
$249.99
billed monthly
24/7 Coverage
$349.99
billed monthly
Per-Minute Rate
$1.20/min
$1.45/min
$1.60/min
$1.35/min
Live Call Answering
✔
✔
✔
✔
Basic Message Intake
✔
✔
✔
✔
Custom Greeting
✔
✔
✔
✔
Client Dashboard Access
✔
✔
✔
✔
Bilingual Support
✔
✔
✔
✔
Email Delivery
✔
✔
✔
✔
Holiday Coverage
✔
✔
✔
✔
Business Hours (9–5)
✔
–
–
✔
After-Hours Coverage
–
✔
✔
✔
Weekend Coverage
–
–
✔
✔
CRM Integration
Add-On ($39/mo)
Add-On ($39/mo)
Add-On ($39/mo)
Add-On ($39/mo)
Emergency Escalation
Add-On
Add-On
Add-On
Add-On
SMS Notifications
Add-On ($10/mo)
Add-On ($10/mo)
Add-On ($10/mo)
Add-On ($10/mo)
Call Transfers
Add-On
Add-On
Add-On
Add-On
Additional Departments (Unlimited)
Add-On ($10/mo)
Add-On ($10/mo)
Add-On ($10/mo)
Add-On ($10/mo)
Appointment Scheduling
Add-On ($29/mo)
Add-On ($29/mo)
Add-On ($29/mo)
Add-On ($29/mo)
Our process in four easy steps
1
Choose your coverage
We pride ourselves in offering straightforward plans based on the hours you need coverage.
2
Add optional features
You can customize your plan with our Premium Add-Ons and Customized Workflows, only if you need to.
3
Start receiving calls
We help you create professional scripts tailored to your business. Once your setup is complete, your coverage begins.
4
Adjust anytime
You can upgrade, downgrade, or add features whenever your business needs change. No contracts & long-term commitments.
Let us know you're interested!
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Frequently Asked Questions
Can I try Carolina Hello before subscribing?
Yes, you can experience our service through a free trial or demo.
You’ll see how our live receptionists handle calls, deliver messages,
and follow your custom workflow.
How does Carolina Hello’s pricing work?
We offer transparent and flexible pricing plans to suit the diverse
needs of a business. Our pricing is based on a subscription model,
where you pay a monthly fee based on the coverage plan and minutes you use,
with any optional add-ons you choose.
Your total monthly cost is always clear, with no hidden fees.
Use our Coverage Calculator for an instant estimate.
How long does it take to set up my account?
Your account activates immediately when you start your free trial.
Our team will help set up your script, routing, departments, and any integrations.
Can I keep my existing business phone number?
Yes, you can forward calls from your current number directly to Carolina Hello.
Does Carolina Hello integrate with other software solutions?
Yes. Carolina Hello integrates with 400+ software platforms to keep your workflow seamless.
This includes CRMs, Calendar Integrations and ticketing systems.
What are your per-minute rates?
Our rates vary by coverage:
Business Hours: $1.20/min
After-Hours: $1.45/min
Nights + Weekends: $1.60/min
24/7 Coverage: $1.35/min
How does billing and payment work?
You are billed monthly for your base plan, total minutes, and any add-ons used.
You receive a full breakdown of usage and charges every month.
What happens after my free trial ends?
When your trial ends, we help you select the best plan for your business.
Nothing renews automatically unless you choose to continue.
Is the free trial really free?
Yes, You get 2 weeks or 200 minutes of live answering.
When the trial ends, we help you pick a plan only if you want to continue.
How do you protect customer data?
We use encrypted call handling, secure message delivery, permission-based dashboards,
and HIPAA-ready workflows. Your data is always protected.
How are messages or call summaries delivered?
Messages and summaries are delivered instantly through email, SMS (optional),
your dashboard, or your CRM when integrated.
Do you handle urgent or emergency calls?
Emergency escalation is available as a $7-per-escalation add-on.
We follow your exact on-call workflow for urgent situations.
Do you support bilingual callers?
Yes, bilingual English/Spanish support is included in every plan at no extra charge.
What if my call volume changes?
No problem, your usage adjusts automatically month to month.
Carolina Hello easily scales whether you receive 20 calls or 2,000.
Frequently Asked Questions
Can I try Carolina Hello before subscribing?
Yes, you can experience our service through a free trial or demo.
You’ll see how our live receptionists handle calls, deliver messages,
and follow your custom workflow.
How does Carolina Hello’s pricing work?
We offer transparent and flexible pricing plans to suit the diverse
needs of a business. Our pricing is based on a subscription model,
where you pay a monthly fee based on the coverage plan and minutes you use,
with any optional add-ons you choose.
Your total monthly cost is always clear, with no hidden fees.
Use our Coverage Calculator for an instant estimate.
How long does it take to set up my account?
Your account activates immediately when you start your free trial.
Our team will help set up your script, routing, departments, and any integrations.
Can I keep my existing business phone number?
Yes, you can forward calls from your current number directly to Carolina Hello.
Does Carolina Hello integrate with other software solutions?
Yes. Carolina Hello integrates with 400+ software platforms to keep your workflow seamless.
This includes CRMs, Calendar Integrations and ticketing systems.
What are your per-minute rates?
Our rates vary by coverage:
Business Hours: $1.20/min
After-Hours: $1.45/min
Nights + Weekends: $1.60/min
24/7 Coverage: $1.35/min
How does billing and payment work?
You are billed monthly for your base plan, total minutes, and any add-ons used.
You receive a full breakdown of usage and charges every month.
What happens after my free trial ends?
When your trial ends, we help you select the best plan for your business.
Nothing renews automatically unless you choose to continue.
Is the free trial really free?
Yes, You get 2 weeks or 200 minutes of live answering.
When the trial ends, we help you pick a plan only if you want to continue.
How do you protect customer data?
We use encrypted call handling, secure message delivery, permission-based dashboards,
and HIPAA-ready workflows. Your data is always protected.
How are messages or call summaries delivered?
Messages and summaries are delivered instantly through email, SMS (optional),
your dashboard, or your CRM when integrated.
Do you handle urgent or emergency calls?
Emergency escalation is available as a $7-per-escalation add-on.
We follow your exact on-call workflow for urgent situations.
Do you support bilingual callers?
Yes, bilingual English/Spanish support is included in every plan at no extra charge.
What if my call volume changes?
No problem, your usage adjusts automatically month to month.
Carolina Hello easily scales whether you receive 20 calls or 2,000.
